Microsoft Office 365 Community

I've got the same problem. trying to add new users and buy more licences. Cant get in. This is a serious problem - been trying for 2 days. Got new starter tomorrow and no access!

Our services aren't available right now We're working to restore all services as soon as possible. Please check back soon. yet the portal dashboard says no issues with subscription services

Hello, I made an order for visio pro (monthly sub for 18 USD) but purchase amount is not deducted in full from my credit card, I still can not use visio pro using the user ID, how can I expedite this? Thank you,

Hi All, We needs tasks in hours not days so I changed the taks content type form days to hours and days. Thats works fine within SharePoint online. However sync to Outlook does not work who we work in SharePoint and a task od 1 hour becomes a task of 1 day. I loses the date property. How can we fix this?

Hi DermottRenners, This is a follow up on the thread. Please let me kow if you have any other questions. Thank you. Best regards, Jona Leah Mercolita Microsoft Yammer Support Engineer

Hi Robbie H, Good day! This is a second follow up on the thread. Please let me know if you have any other questions. Otherwise, I will close this case tomorrow. Thank you. Best regards, Jona Leah Mercolita Microsoft Yammer Support Engineer

Hello Naomi Moneypenny, Good day! This is a follow up on the thread. Please let me know if you have any other questions. Thank you. Best regards, Jona Leah Mercolita Microsoft Yammer Support Engineer

Hi, I'm having the same problem and would like to cancel my subscription (project online). Can you help me please? Lana

Hi Edward, I’m glad you have solved the issue. Based on my experience, we don’t need to remove any DNS records from the registry or hosting provider to enable the domain at Office 365, and I agree with you that it’s a matter of time. The added domain name in Office 365 may need some time to propagate to the SharePoint Online tenant. If there is any further concern, please feel free to post back. Regards, Hale Huang

Hi DDLS, You are right with your test, we must be a Site Owner or have full control permissions to share a document with external users. For more details, you can refer to: http://office.microsoft.com/en-001/office365-sharepoint-online-small-business-help/share-sites-or-documents-with-people-outside-your-organization-HA102894713.aspx In addition, when an external user accept the invitation from a site, he becomes a site user and other users with lower permission can share items with this user. In order to share sites and documents without over-sharing, it’s recommended you first read the best practice below: http://office.microsoft.com/en-001/office365-sharepoint-online-small-business-help/manage-sharing-with-external-users-HA102849862.aspx#_Toc336605370 It’s not feasible for a user to assign read permission by default when sharing a document. However, as an end user, when we share a document, we can still choose which permission to share. (see screenshot below) If I have misunderstood anything, please post back to let me know. Thanks, Eric

Hi Jason, I am back here again and have setup the OAuth. However I am having issues setting up the OAuth will post something tomorrow. Regards Acorer

Hi Victoria, Thanks for the update. It seems the issue still occurs when clicking on "Complete Setup". We've checked your domain setup with our tools and can confirm that your domain configurations are now correct for Exchange Online and Lync Online services. In this situation, actually you can ignore the "Complete Setup" promote, and start to use Exchange Online mailboxes and Lync service. If you encounter any specific problem with these services, don't hesitate to post back. In addition, to fix the "Complete Setup" promote, beside use the link we provided above, you can right click on the "Complete Setup" option and copy the link URL, paste the link URL in a new tab and try to navigate to it. If the problem still persists, just post the link here so we can look further into the issue. Thanks, Hale Huang

Yes, notifications comes from conf room mailbox. I created a rule to CEO's Message Delivery Restrictions to deny messages from conf rooms. I believe that this will clear this problem in hand. Thanks for all the help!

We are unable to download the video also..

Hi Mindy, thank you for your help. Here are the answers: 1. Try connecting one of the problematic accounts to Outlook 2010 on another computer. This step can help to confirm if the account itself is corrupted. == Not OK on another computer 2. What’s the detailed symptom when you configure the problematic account in Outlook 2010 client. Is there any error? == Error ""An encrypted connection to your mail server is not available." 3. Are these four accounts shown in Office 365 Deleted Users. To check it, click Users Deleted Users on Office 365 Admin page. == No 4. Run RCA tests and collect the results: a. Go to testconnectivity.microsoft.com , select Office 365 b. Under Microsoft Office Outlook Connectivity Tests, select Outlook Autodiscover. Click Next. c. Type in one problematic account’s email address and password, click Perform Test. d. Provide the whole log here. e. Continue to run Outlook Connectivity test. == ?xml version="1.0" encoding="utf-8"? testresult status="Error" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" contentUrl="" testdescription="L’analyseur de connectivité de Microsoft essaie de tester la découverte automatique pour kissi@solucom.fr... Merci de patienter." resultdescription="Échec de la découverte automatique de test." additionaldetails="" elapsedMilliseconds="16021" children testresult status="Error" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" contentUrl="" testdescription="Essai de chaque méthode pour contacter le service de découverte automatique." resultdescription="Échec de contact du service de découverte automatique avec toute méthode." additionaldetails="" elapsedMilliseconds="16021" children testresult status="Error" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" contentUrl="" testdescription="Tentative de test de l’URL potentielle de découverte automatique solucom.fr/.../Autodiscover.xml&quot ; resultdescription="Le test de cette URL de découverte automatique éventuelle a échoué." additionaldetails="" elapsedMilliseconds="6038" children testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Tentative de résolution du nom d'hôte solucom.fr dans DNS." resultdescription="Le nom d'hôte a été résolu correctement." additionaldetails="Adresses IP renvoyées : 195.238.251.115" elapsedMilliseconds="153" children / /testresult testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Test du port TCP 443 sur l'hôte solucom.fr pour s'assurer qu'il écoute/est ouvert." resultdescription="Le port a été ouvert correctement." additionaldetails="" elapsedMilliseconds="231" children / /testresult testresult status="Error" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" contentUrl="" testdescription="Test du certificat SSL pour confirmer sa validité." resultdescription="Échec du certificat SSL à une ou plusieurs vérification(s) de validation de certificat." additionaldetails="" elapsedMilliseconds="5652" children testresult status="Error" errorid="e477b71e-06fb-4dfe-a64c-0355e8b67772" contentUrl="" testdescription="L’analyseur de connectivité de Microsoft tente d’obtenir le certificat SSL depuis le serveur distant solucom.fr sur le port 443... Merci de patienter." resultdescription="Désolé... L’analyseur de connectivité de Microsoft n’a pas pu obtenir le certificat SSL distant." additionaldetails="Impossible de valider le certificat en raison de l'échec de la négociation SSL. Cela peut être dû à une erreur réseau ou à un problème d'installation du certificat." elapsedMilliseconds="5628" children / /testresult /children /testresult /children /testresult testresult status="Error" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" contentUrl="" testdescription="Tentative de test de l’URL potentielle de découverte automatique autodiscover.solucom.fr/.../Autodiscover.xml&quot ; resultdescription="Le test de cette URL de découverte automatique éventuelle a échoué." additionaldetails="" elapsedMilliseconds="5437" children testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Tentative de résolution du nom d'hôte autodiscover.solucom.fr dans DNS." resultdescription="Le nom d'hôte a été résolu correctement." additionaldetails="Adresses IP renvoyées : 157.56.244.217, 157.56.236.89, 157.56.232.9, 157.56.234.137" elapsedMilliseconds="507" children / /testresult testresult status="Error" errorid="c716c7b4-a473-4ca4-8859-fc9c5bb12ad1" contentUrl=" go.microsoft.com ; testdescription="Test du port TCP 443 sur l'hôte autodiscover.solucom.fr pour s'assurer qu'il écoute/est ouvert." resultdescription="Le port spécifié est bloqué, n’écoute pas ou ne produit pas la réponse attendue." additionaldetails="Une erreur réseau s'est produite lors d’une communication avec l'hôte distant. " elapsedMilliseconds="4930" children / /testresult /children /testresult testresult status="Error" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" contentUrl="" testdescription="Tentative de contact du service de découverte automatique à l'aide de la méthode de redirection HTTP." resultdescription="La tentative de contact de découverte automatique à l'aide de la méthode de redirection HTTP a échoué." additionaldetails="" elapsedMilliseconds="4322" children testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Tentative de résolution du nom d'hôte autodiscover.solucom.fr dans DNS." resultdescription="Le nom d'hôte a été résolu correctement." additionaldetails="Adresses IP renvoyées : 157.56.244.217, 157.56.236.89, 157.56.232.9, 157.56.234.137" elapsedMilliseconds="8" children / /testresult testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Test du port TCP 80 sur l'hôte autodiscover.solucom.fr pour s'assurer qu'il écoute/est ouvert." resultdescription="Le port a été ouvert correctement." additionaldetails="" elapsedMilliseconds="33" children / /testresult testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="L’analyseur de connectivité de Microsoft vérifie la découverte automatique d'hôte solucom.fr pour une redirection HTTP vers le service de découverte automatique... Merci de patienter." resultdescription="La réponse de redirection (HTTP 301/302) a été correctement reçue." additionaldetails="URL de redirection : autodiscover-s.outlook.com/.../Autodiscover.xml&amp ;#xD; En-têtes de réponse HTTP : Connection: close Pragma: no-cache Cache-Control: no-cache Location: autodiscover-s.outlook.com/.../Autodiscover.xml&amp ;#xD; " elapsedMilliseconds="42" children / /testresult testresult status="Error" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" contentUrl="" testdescription="Tentative de test de l’URL potentielle de découverte automatique autodiscover-s.outlook.com/.../Autodiscover.xml&quot ; resultdescription="Le test de cette URL de découverte automatique éventuelle a échoué." additionaldetails="" elapsedMilliseconds="4237" children testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Tentative de résolution du nom d'hôte autodiscover-s.outlook.com dans DNS." resultdescription="Le nom d'hôte a été résolu correctement." additionaldetails="Adresses IP renvoyées : 157.56.236.6, 157.56.241.102, 157.56.245.166, 157.56.232.166, 157.56.245.70, 157.56.236.214" elapsedMilliseconds="8" children / /testresult testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Test du port TCP 443 sur l'hôte autodiscover-s.outlook.com pour s'assurer qu'il écoute/est ouvert." resultdescription="Le port a été ouvert correctement." additionaldetails="" elapsedMilliseconds="62" children / /testresult testresult status="SuccessWithWarnings" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" contentUrl="" testdescription="Test du certificat SSL pour confirmer sa validité." resultdescription="Le certificat a transmis toutes les exigences de validation." additionaldetails="" elapsedMilliseconds="140" children testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="L’analyseur de connectivité de Microsoft tente d’obtenir le certificat SSL depuis le serveur distant autodiscover-s.outlook.com sur le port 443... Merci de patienter." resultdescription="L’analyseur de connectivité de Microsoft a obtenu avec succès le certificat SSL distant." additionaldetails="Sujet du certificat distant : CN=outlook.com, OU=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=WA, C=US, Émetteur : CN=Microsoft IT SSL SHA2, OU=Microsoft IT, O=Microsoft Corporation, L=Redmond, S=Washington, C=US." elapsedMilliseconds="96" children / /testresult testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Validation du nom du certificat." resultdescription="Le nom de certificat a été correctement validé." additionaldetails="Nom d'hôte trouvé autodiscover-s.outlook.com dans l'entrée Autre nom de l'objet de certificat." elapsedMilliseconds="0" children / /testresult testresult status="SuccessWithWarnings" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" contentUrl="" testdescription="Les certificats de confiance sont en cours de validation." resultdescription="Le certificat est approuvé et tous les certificats sont présents dans la chaîne." additionaldetails="" children testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="L’analyseur de connectivité de Microsoft tente de construire une chaîne de certificats pour le certificat CN=outlook.com, OU=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=WA, C=US... Merci de patienter." resultdescription="Une ou plusieurs chaînes de certificats ont été correctement construites." additionaldetails="1 chaînes ont été créées au total. La chaîne de qualité optimale se termine dans le certificat racine CN=Baltimore CyberTrust Root, OU=CyberTrust, O=Baltimore, C=IE." elapsedMilliseconds="18" children / /testresult testresult status="Warning" errorid="1339c33a-8f21-427b-a323-4cee1a13f517" contentUrl="" testdescription="Analyse d'éventuels problèmes de compatibilité des chaînes de certificats avec des versions de Windows." resultdescription="Des problèmes de compatibilité potentiels avec certaines versions de Windows ont été identifiés." additionaldetails="L’analyseur de connectivité de Microsoft peut uniquement valider la chaîne de certificats à l’aide de la fonctionnalité de mise à jour des certificats racine de Windows Update. Il se peut que votre certificat ne soit pas approuvé sur Windows si la fonctionnalité « Mettre les certificats racine à jour » n’est pas activée." elapsedMilliseconds="2" children / /testresult /children /testresult testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Test de la date du certificat pour confirmer sa validité." resultdescription="Validation de la date correcte. Le certificat n'a pas expiré." additionaldetails="Le certificat est valide. NotBefore = 2/18/2014 11:41:01 PM, NotAfter = 2/18/2016 11:41:01 PM" elapsedMilliseconds="0" children / /testresult /children /testresult testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Vérification de la configuration IIS pour l'authentification du certificat client." resultdescription="L'authentification du certificat client n'a pas été détectée." additionaldetails="Paramètres Accepter/Requérir les certificats clients non configurés." elapsedMilliseconds="697" children / /testresult testresult status="Error" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" contentUrl="" testdescription="Tentative d'envoi de la demande POST de découverte automatique pour les URL de découverte automatique potentielles." resultdescription="Échec d'obtention des paramètres de découverte automatique lors de l'envoi d'une demande POST de découverte automatique." additionaldetails="" elapsedMilliseconds="3328" children testresult status="Error" errorid="12f4b21a-7e8d-4c95-b4a8-f4608e7d73b0" contentUrl="" testdescription="L’analyseur de connectivité de Microsoft essaie de récupérer une réponse de découverte automatique XML à partir de l’URL autodiscover-s.outlook.com/.../Autodiscover.xml pour l’utilisateur kissi@solucom.fr... Merci de patienter." resultdescription="Désolé... L’analyseur de connectivité de Microsoft n’a pas pu obtenir une réponse XML de découverte automatique." additionaldetails="Une exception web s'est produite car une réponse HTTP 503 - ServiceUnavailable a été reçue de Unknown. En-têtes de réponse HTTP : Retry-After: 30 RequestId: e77cb4d8-40c3-4738-8e29-e9b10678cf56 X-DiagInfo: BL2PRD0810CA014 Content-Length: 27 Content-Type: text/html Date: Mon, 08 Sep 2014 10:12:41 GMT Server: Microsoft-IIS/7.5 X-Powered-By: ASP.NET " elapsedMilliseconds="3328" children / /testresult /children /testresult /children /testresult /children /testresult testresult status="Error" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" contentUrl="" testdescription="Tentative de contact du service de découverte automatique à l'aide de la méthode de redirection DNS SRV." resultdescription="Désolé... L’analyseur de connectivité de Microsoft n’a pas pu contacter le service de découverte automatique à l’aide de la méthode de redirection DNS SRV." additionaldetails="" elapsedMilliseconds="44" children testresult status="Error" errorid="8249cc81-d0ce-43d2-b319-48ceadb1bfe7" contentUrl=" go.microsoft.com ; testdescription="Tentative pour localiser l’enregistrement SRV _autodiscover._tcp.solucom.fr dans DNS." resultdescription="Échec de recherche d'un enregistrement SRV de découverte automatique dans DNS." additionaldetails="" elapsedMilliseconds="44" children / /testresult /children /testresult /children /testresult /children /testresult Best regards -- Laurent

Hi Lee, after i purchase a new plan Exchange Exchange Online Plan 1 license, i don't see any option to move from license to license , switching option , as am understand after i purchase a new plan, In user section under license i will have an option to move from plan to plan , which i don't found , so how i should move the license from plan to plan , as i don't want to lose any mail while i made my Downgrade !!

Thanks for reply, but it actually firewall issue. we have central firewall on server. Now it is resolved

Oops, another problem. It works fine Under IE but I notice that Under Chrome, the right section overlap the blog post. Any idea how to fix this? Thanks again!

Hi Sarah, Sorry for the delay response. After some researches, I find your sender IP address is in 3 rd -party blacklist which may lead to the redirected emails rejected by Hotmail and Aim. You can try to add your sender email address to safe list in Hotmail and send email straightly to Hotmail email address to see whether it is rejected. If yes, we suggest you to contact Hotmail for support. If not, you can ask your admin to trace the email using Message Trace in EAC. Please provide the screenshot of the message trace result as is shown below. You can click Use rich formatting when replying and then click the Insert image button. To protect your privacy, I have sent you a private message. You can provide the message headers by replying to it. To access the private message, please follow the steps below: 1. Go to the your details section on the right side of the community site. 2. Click Private Messages. 3. Click the subject title of the response to read the message. Please let me know the results at your convenience for deeper investigation. We appreciate your understanding and patience. Thanks, Alex

Hi Gabi, To better understand your situation, could you offer the following information to us? 1. Which subscription are you using? 2. Could you provide us with the screenshots about “everything is disabled and it has the caption "Setting up..."”? With them, we can analyze the issue better. To insert a screenshot, please follow the steps below to try to upload a screenshot: 1. Save a screenshot on your PC first. 2. Click Use rich formatting under the reply box. 3. Click the Insert image button in the edit interface. 4. Click Browse to select the screenshot saved before and then click Insert after Uploaded shows. If you have any problems, please feel free to let me know. Thanks, Hale Huang

Forum Post: RE: "Our services aren't available right now"

Forum Post: RE: "Our services aren't available right now"

Forum Post: visio pro price not deducted in full

Forum Post: Project site, tasks in hours not days and sync Outlook

Forum Post: RE: Yammer Admin

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Forum Post: RE: Can we create a Yammer account for a group with different e-mail addresses?

Forum Post: RE: cancel subscription to project online

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Forum Post: RE: Exchange Hybrid Configuration Couldn't Find Accepted domains in your on-premises organization

Forum Post: RE: Domain setup will not complete even when I click "Complete Setup"

Forum Post: RE: Calendar delegation change notice's

Forum Post: RE: external user

Forum Post: RE: Autodiscover on Outlook 2010 fails for some users

Forum Post: RE: Downgrade business plans

Forum Post: RE: Sharepoint 2013 office365 document library open issue.

Forum Post: RE: Public website - Blog width does not respect the editing width

Forum Post: RE: redirect email

Forum Post: RE: Setting up Office 365 for more than a day